IT Help Desk Engineer

Responsibilities

• Provide excellent technical support to more than 6,000 users across 200+ client organizations.
• Diagnose and resolve issues across a wide range of technologies.
• Communicate clearly with users and teammates, and document issues and resolutions.
• Adapt to different client environments and take ownership of assigned work.
• Travel to client sites as needed to provide support.

Key Responsibilities

• Participate in a one-week on-call rotation approximately every 6-8 weeks.
• Skills, Knowledge & Expertise
• Experience supporting Windows 10/11
• Experience supporting Apple macOS
• Familiarity with Windows Server 2016/2019/2022 and Active Directory

Familiarity with Cloud resources (Google Drive, SharePoint, OneDrive)

• Familiarity with Microsoft 365 and Google Workspace (G Suite)
• Familiarity with ‘smart’ devices such as phones, tablets, etc.
• Familiarity with automation and scripting such as PowerShell, Bash, or Python (bonus)
• Knowledge of common office communication applications such as Slack or Microsoft Teams (bonus)
• Exposure to IT ticketing system (ConnectWise Manage/PSA an extra plus)

Job Benefits

• Medical, dental and vision benefits
• 401K plan + company matching
• Stipend for weekly lunch
• Free snacks at the Presidio office
• Unlimited Permissive PTO
• Additional incentive for successful completion of on-call week

Compensation

$25.00 - $35.00 / hour