jobapplier

AP - Customer Success Manager (Multiplier experience)

D2B

Responsibilities

  • Manage and maintain strong relationships with customers throughout their journey
  • Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
  • Act as the main point of contact for assigned customers

Monitor customer engagement, satisfaction, and overall account health

  • Proactively identify and address customer concerns, risks, and potential churn
  • Handle customer queries, issues, and escalations in a professional and timely manner
  • Conduct regular customer check-ins and follow-ups

Support customer retention and renewals

  • Identify opportunities to improve customer experience and product adoption
  • Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
  • Maintain accurate customer records, notes, and activities within CRM systems
  • Track and report on customer success metrics and account performance
  • Gather customer feedback and communicate relevant insights to internal teams

Requirements

  • 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
  • Hands-on experience with Multiplier
  • Strong experience managing customer relationships and accounts
  • Proven experience with customer onboarding, retention, and renewals
  • Excellent written and verbal communication skills
  • Strong problem-solving and stakeholder management skills
  • Highly organized with strong attention to detail
  • Comfortable working with CRM and customer management platforms
  • Ability to work independently in a remote environment
  • Willingness to work Australian business hours

Preferred

  • Experience with Monday.com CRM and reporting platforms
  • Experience supporting Australian customers or businesses
  • Experience managing multiple customer accounts
  • Experience handling customer escalations and at-risk accounts

AP - Customer Success Manager (Multiplier experience)

D2B · Philippines (Remote) · Full-time · Posted 2026-10-08

Description

_Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available._

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

Position: Customer Success Manager

  • Salary: PHP 50,000 - PHP 70,000/month _(The final amount will be at the the client discretion basing on the candidate’s skills and experience.)_
  • Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)

Benefits

Competitive salary based on experience and skill set

  • 100% remote role — work from home anywhere in the Philippines
  • Paid local holidays aligned with the Australian business calendar

Opportunities for training and professional growth

  • Work directly with a supportive Australian team — no agency middleman
  • Long-term engagement with a stable and growing business

Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/603B587B0D/apply)

Every job at D2B