Channel Account Manager - DACH

Responsibilities

• Manages a named book of 50-200 MSP partner accounts
• Identifies cross-sell and upsell sales-generated opportunities across the product portfolio
• Leads entire sales cycle through contract negotiations, opportunity terms, discounts, and implementation
• Develops account plans for strategic/high-potential partners and strategies for underperforming accounts
• Executes accurate account records, forecasts, and pipeline reviews within CRM
• Collaborates closely with Distribution partners in the allocated region
• Achieves personal annual sales growth contract value quota

Follows ConnectWise value/solution based-sales process

• Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.)
• Partners with Marketing, Customer Success, Sales Engineering, Technical support and Product teams

Preferred

• Fluence in German/DACH is essential for this role

General Summary

The Channel Account Manager is responsible for managing, growing, and retaining a portfolio of allocated Managed Service Provider (MSP) partners in the designated region. The role focuses on driving recurring revenue growth, increasing technology adoption through Cross Sell and Up Sell and building strategic relationships with C- level partner contacts and key decision-makers.

Essential Duties & Responsibilities

• Average size of transaction: $15K annual per sale
• Average number of sales: 85 transactions/year
• Average length of sales cycle: 30 days

Knowledge, Skills, and/or Abilities Required

Knowledge of Managed Service Provider (MSP) and/or Technology Service Provider (TSP)

Consultative selling, Cross- and Upselling

• Ability to identify opportunities and leverage requested resources appropriately
• Ability to manage large projects and processes independently with limited supervision
• Ability to effectively make 50 outbound calls per day

Educational/Vocational/Previous Experience Recommendations

5+ years of relevant experience in account management

Proven track record of previous annual quota achievement

Business English and Mother tongue requirement for designated region

Working Conditions

Onsite/Hybrid/Remote depending on location

Up to 20% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender,

gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.