Level 2 Field Services Technician

Responsibilities

• Perform equipment provisioning, decommissioning, and deployment activities for client environments.
• Assist engineering teams with system migrations, data transfers, and implementation-related tasks.
• Provide remote and onsite technical support for desktops, laptops, users, and associated peripherals.
• Create, update, document, and escalate support tickets as required.
• Monitor and respond to alerts, performing primary and secondary troubleshooting to resolve issues.
• Troubleshoot and support desktop operating systems, software applications, and user environments.
• Install, configure, and maintain desktop operating systems and endpoint devices.
• Configure, troubleshoot, and support Microsoft Office and other business applications.
• Perform hardware diagnostics, repair coordination, and software troubleshooting for end-user devices.
• Troubleshoot network connectivity issues, including NICs, switch ports, cabling, and local network infrastructure.
• Install, configure, and support network-connected devices and client workstation environments.
• Perform physical network troubleshooting, including cable termination, cable testing, switch troubleshooting, and equipment power cycling.
• Resolve escalated incidents from Level 1 support personnel and coordinate further escalation when necessary.
• Assist with small projects, documentation efforts, and statement of work preparation under engineering guidance.
• Participate in special projects requiring independent troubleshooting, investigation, and solution implementation.
• Participate in an on-call rotation, including occasional evening and weekend support activities

Requirements

• 2-4 years of experience in a Help Desk, Technical Support, or User Support environment
• Experience supporting PC hardware, software, server hardware, and Windows operating systems.
• Strong knowledge of Windows 10 and Windows 11 installation, configuration, administration, and troubleshooting
• Experience troubleshooting and supporting SaaS-based applications.
• Experience installing, maintaining, and troubleshooting Microsoft 365 and Microsoft Office applications.
• Experience administering Active Directory users, groups, and Group Policy Objects (GPOs)
• Understanding of networking fundamentals, including TCP/IP, DNS, and DHCP

Knowledge of client/server environments and related technologies

• Ability to troubleshoot hardware, software, network, and user-related issues in a fast-paced environment.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to quickly learn and follow complex technical procedures.
• Excellent communication, customer service, time management, and organizational skills
• Strong written and verbal communication abilities, including the creation of clear technical documentation and procedures.
• Ability to multitask, prioritize competing tasks, and manage workload effectively.
• Ability to work independently while also contributing effectively within a team environment.
• Initiative-taking, customer-focused, and meticulous
• Ability to lift to 50 lbs. (e.g., computers, monitors, printers, and networking equipment)

Preferred

• Associate or bachelor’s degree in information technology, Computer Science, Business, or a related field, or equivalent industry experience.
• Microsoft certifications or demonstrated experience supporting Microsoft technologies.
• Industry certifications such as CompTIA Network+ and Security+
• Vendor certifications from Microsoft, Apple, IBM, HP, Cisco, or similar technology manufacturers
• Experience with Group Policy administration, scripting, and automation
• Experience supporting VMware virtualization environments.

Work Schedule

Monday - Friday 8:00am - 5:00pm, with changes as needed for particular projects. Participate in the on-call rotation alongside Level 1 and Level 2 technicians, providing after-hours support as required.

This position is based in our Hauppauge, Long Island office. Site visits throughout the Tri-State area will be required. A reliable vehical and valid driver's license is required.

What You'll Do

SALARY RANGE: $50,000 - $55,000

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Comprehensive benefits including

Medical and dental plans

• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match

Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation

Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.