Level 1 Desktop Support Technician

Responsibilities

• Actively address tickets in the system, update, and close tickets
• Support the staff and educational needs of a school building(s)
• Prioritize daily activities including tickets and administrative requests

Support Windows workstations and Chromebooks

• Troubleshoot laptops and desktops, optimize, reimage, or update ticket for repair
• Install and troubleshoot peripherals like printers, scanners and interactive boards in an enterprise environment
• Perform other job-related duties as assigned

Requirements

• A+ certification, industry recognized support certification
• 1-2 years’ experience in hardware and software support
• Excellent customer service skills

Excellent verbal and written communication skills

• Ability to work independently and as part of a team
• Excellent knowledge and troubleshooting skills including currently supported Windows OS, networking, wired and Wi-Fi installation and troubleshooting

What You Bring

• K-12 experience desired
• Chromebooks and PC imaging
• Knowledge of Windows & Chromebook troubleshooting and repair

Google Workspace

Working knowledge of Microsoft Active Directory, print queues, file shares

Comprehensive benefits including

Medical and dental plans

• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match

Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation

Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.