HVAC Supervisor

kbs

Responsibilities

Supervise, coach and support a team of HVAC service technicians and apprentices.
Assist with recruiting, interviewing, hiring and onboarding new technicians.
Provide hands-on technical guidance and help troubleshoot difficult diagnostic calls in the field or by phone.
Conduct ride-alongs and skills assessments to identify training needs.
Organize ongoing training on new equipment, refrigerants (including A2L handling), controls and company procedures.
Set clear performance expectations, give regular feedback and conduct performance reviews.

Work with dispatch to schedule and prioritize service calls, maintenance visits and emergency calls.
Match technicians to jobs based on skill level, location and workload.
Manage the on-call rotation and after-hours coverage.
Monitor daily job progress and adjust schedules when calls run long or emergencies come in.
Perform quality-control inspections on completed work and follow up on callbacks.
Review callback trends and correct root causes through training or process changes.
Review service tickets, notes, photos and invoices for accuracy and completeness.
Make sure work meets manufacturer specifications, company standards and local codes.
Oversee company vehicles, tools and test equipment, making sure they are maintained and calibrated.

Serve as the escalation point for customer complaints, concerns and warranty issues.
Make sure technicians communicate clearly, explain findings and present repair options honestly.
Support the growth of maintenance agreements and service plans.
Pass qualified replacement and upgrade leads to the sales team.
Review and approve quotes, pricing exceptions and warranty claims within authority limits.
Build working relationships with key commercial and property-management accounts.
Oversee truck stock and warehouse inventory to reduce extra trips to the supply house.
Approve parts and equipment purchases within budget.
Coordinate with suppliers and distributors on availability, backorders and returns.
Report service department results to management on a regular schedule.
Help set department goals and budgets, and recommend process improvements.

$70,000-$80,000/year