Customer Success Manager (DE/AT)

Responsibilities

• Use analytics and feedback to maintain stakeholder engagement and customer satisfaction nurturing accounts for renewals and expansion.
• Ensure customer retention and customer satisfaction through increased product adoption and increased usage.
• Monitor product usage patterns to proactively identify users who are stuck or at risk of churning Be hands-on in solving technical issues for your customers Build relationships with assigned customers and strategically identify opportunity for growth and expansion.
• Be the customer advocate while capturing customer feedback and collaborating with the Product team to improve our product.
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Requirements

• Ability to stay calm, patient, and empathetic when assisting customers.
• You have strong communication skills to explain technical issues and resolutions to both engineering and non ‑ technical stakeholders.
• You are effective at working cross ‑ functionally in a high ‑ trust environment.

Preferred

• Experienced in customer support, success, or enablement in legal tech Experience with rolling out AI software and stewarding AI adoption.
• Proficiency with adoption and product analytics tools such as Userpilot or Pendo.
• Background in conducting webinars or training sessions Start-up and remote work experience WHAT WE OFFER Competitive compensation package: We offer competitive salary packages that reflect your skills, experience, and the impact you’ll have on our team.

THE ROLE

• Work proactively with our customers to ensure they are successfully leveraging our products and creating business value with BEAMON AI.
• Travel to meet our customers or to join or speak at international events and conferences.

WHAT WE’RE LOOKING FOR

MUST HAVE Native German speaker Highly fluent English speaker B.Sc ./ M.Sc ./MBA degree in business, law, computer science or a related field. Experience/touchpoints in the legal or legal tech industry.

Comfortable working in a fast-paced, dynamic startup environment. You leverage AI in your daily work.

Competitive Benefits

Along with 30 vacation days, we also offer Wellhub, JobRad, a generous Work From Home Allowance to make sure your home office has everything you need, paid parental leave & more!

Cutting-Edge Technology

You’ll be at the forefront of tech, working with advanced AI models, including large language models (LLMs) and Retrieval-Augmented Generation (RAG) techniques, gaining hands-on experience with the latest innovations.

High-impact role

Your contributions will directly shape BEAMON’s growth and success.

Collaborative and innovative team

Join a company with a strong culture of ownership, ambition, and teamwork.

Team Onsites

We regularly organize team off-sites at exciting destinations across Europe, where we come together to collaborate, bond, and have fun. So far we went to Portugal, Italy and Greece – stay tuned for this year’s destination!

Learning & Growth

You will have the opportunity to learn and grow every day, especially in AI-driven technologies, as we push the boundaries of what’s possible in automation. ABOUT BRYTER Our mission is to enable legal professionals to do their jobs better. We do this by combining the power of AI with the precision and control of workflows with BEAMON AI and BRYTER Workflows. BEAMON AI supports legal professionals in their work: from drafting, summarising and research, to contract revie. BRYTER Workflows uses rule-based and AI workflows to orchestrate legal processes and document automation. In short, we’ve built a platform that enables lawyers to get more done every day, without working longer hours. Global brands like McDonald’s and ING Bank, and law firms like Ashurst and Linklaters, use BRYTER every day to improve efficiencies and scale their services. BRYTER is a remote-first company with offices in New York, London and Frankfurt. CURIOUS? PLEASE APPLY Multiple studies have found that women/non-binary people on average seek to match a high percentage of a role's requirements before applying. We encourage everyone to apply, even if they feel they might not fulfill all listed requirements fully. We'd like you to give us a chance to evaluate your skills and experience. We're curious to hear from you and learn what you believe you'd bring to the role and the team. For people living with disabilities, chronic illnesses, or neurodiversity, adjustments, and support can make a decisive difference in the interviewing process. Please let us know if you need any accommodations (specific tools, more time, additional breaks, etc.) and feel comfortable disclosing this, and we'll do our best to meet them.