Implementation Specialist

Responsibilities

• Own the onboarding experience: Work hands-on with new customers to implement FieldPulse, ensuring a smooth and successful transition.
• Understand each customer’s unique workflows, identify gaps, and propose tailored solutions—even when they’re set in their ways.
• When product limitations arise, you’ll need to think creatively to develop workarounds that ensure a seamless experience.
• Conduct onboarding calls, product training, and best practice sessions to get customers up and running.
• Drive project timelines, track progress, and communicate effectively with both customers and internal teams.
• When customers get frustrated or threaten to cancel, you’ll need the confidence and resilience to de-escalate, refocus, and drive toward success.
• Advocate for customer needs and provide feedback to improve the FieldPulse experience.

Requirements

• A relentless work ethic: You’re willing to go the extra mile to ensure customer success.
• 1+ years of experience in customer onboarding, implementation, or a similar customer-facing SaaS role.
• Ability to juggle multiple implementations while keeping customers engaged and moving forward.
• You’re clear, direct, and can guide customers confidently, even when they push back.

Where You'll Work

Full-time, in-office at our headquarters in Dallas, TX. You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced environment.

Overcome resistance to change

Our customers are experts in their trade but often hesitant about new technology. You’ll need to be patient, adaptable, and persuasive to help them see the value of FieldPulse.

Work cross-functionally

Collaborate with Sales, Product, and Engineering to ensure customers have the best possible onboarding experience.

Grit and adaptability

You embrace challenges, think on your feet, and don’t give up when things get tough.

Critical thinking and problem-solving

You can troubleshoot technical issues, identify patterns, and develop creative solutions.

High emotional intelligence

Y ou understand customer frustrations and can build trust while keeping implementation on track.

Comfort with technology

You can quickly learn new software and teach others how to use it effectively.

What We Offer

Impactful, Fast-Paced Startup Culture: Work on exciting projects that truly move the needle. You’ll have a direct impact on customer success and business growth. Every day presents a new challenge, keeping things exciting and far from routine.

Comprehensive Health Coverage

Medical insurance, plus dental & vision benefits to keep you covered.

Health & Wellness Perks

Memberships to keep you feeling your best. 401(k) Plan: S ecure your future while you grow with us.

Clear Path for Growth

Transparent career progression, professional development, and promotion opportunities.

Paid Parental Leave

Support for you and your family when it matters most.

FieldPulse is a high-growth field service management software built specifically for the trades. From the first call to the final payment, we help trades businesses streamline every step of their work. Our platform empowers office staff, field technicians, management, and business owners with the tools they need to book and schedule work, create estimates, complete jobs, and get paid - faster and more efficiently. Trusted by thousands of businesses globally, FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running.