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Customer Sales Representative

Pavago

Responsibilities

  • Handle high-volume inbound customer calls
  • Convert inquiries into booked plumbing appointments

Target an 85%+ call-to-booking conversion rate

  • Ask the right questions, understand customer needs, and recommend appropriate services
  • Handle objections while maintaining a professional, customer-first experience
  • Identify relevant upsell opportunities during customer conversations
  • Schedule service appointments accurately and efficiently
  • Document calls, customer information, and outcomes in the CRM
  • Follow established scripts, workflows, and call processes
  • Maintain accurate records and follow-up information
  • Experience with ServiceTitan is highly preferred

Requirements

  • Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets
  • Strong phone-based closing and conversion skills
  • Clear, professional spoken English
  • Comfortable working in a fast-paced, high-volume call environment
  • Results-driven and comfortable being measured against clear KPIs

Preferred

  • Plumbing, HVAC, or home-services experience
  • ServiceTitan experience
  • Membership or subscription sales experience

Customer Sales Representative

Pavago · Mexico (Remote) · — · Posted 2026-09-22

Customer Sales Representative (Inbound Sales) – Plumbing Services

Full-Time | Remote | U.S. Hours | Evenings & Weekends Required

About the Role

  • At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships.
  • This is a sales-focused customer service role. You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.
  • If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.

Membership Sales & Upselling

Promote and sell the Pipeline Club membership

Target a 10%+ membership close rate

Work toward 35+ memberships within your first 90 days

Customer Experience

  • Handle escalations calmly and professionally
  • Communicate clearly and confidently with customers
  • Balance sales goals with excellent service
  • Maintain strong call quality and customer satisfaction

What We’re Looking For

  • Excellent objection-handling and rapport-building ability
  • Experience using CRM and call-management systems
  • Availability for U.S. hours, including evenings and weekends

Nice to Have

Experience upselling services over the phone

What Success Looks Like

  • 85%+ call-to-booking conversion rate
  • 10%+ membership close rate
  • 35+ memberships sold within the first 90 days
  • Accurate CRM documentation
  • Strong customer satisfaction and call-quality scores
  • Consistent achievement of sales and service targets

Why Join?

  • Fully remote opportunity
  • Clear and measurable performance goals
  • Direct impact on bookings and revenue
  • Structured sales processes and coaching

Opportunity to strengthen your inbound closing skills

Growth potential into Sales Leadership, Operations, or Customer Experience

Interview Process

  • Initial Application Review
  • Spark Hire Intro Video
  • Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding

What Happens After You Apply

Qualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.

Please check your inbox and spam/junk folder for the invitation.

Apply Now

  • If you’re confident on the phone, know how to turn inbound inquiries into booked appointments, and can balance strong sales execution with excellent customer service, we’d love to hear from you.
  • #InboundSales #CustomerSalesRepresentative #CSR #CallCenterSales #PlumbingJobs #HomeServices #ServiceTitan #CustomerService #RemoteSales #SalesJobs #Pavago

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