jobapplier

Onsite Support Engineer (Belgrade, Part-time)

D-ploy

Responsibilities

  • Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
  • Act as the primary onsite point of contact for end-user IT issues
  • Troubleshoot incidents and service requests via ticketing system (ServiceNow)
  • Deliver prompt and professional user support (desk-side and remote)
  • Document all activities and resolutions accurately in the ticketing system
  • Support IT onboarding for new employees (equipment setup, user guidance)
  • Maintain and contribute to knowledge base documentation
  • Support continuous service improvement initiatives

Requirements

Fluent English and Serbian/Bosnian/Croatian/ (written and spoken)

  • Minimum 2+ years of experience in IT support / onsite support role
  • Strong troubleshooting skills in Windows environment and standard IT tools
  • Experience with ticketing systems (e.g., ServiceNow)
  • Excellent communication and customer-oriented mindset
  • Ability to work independently in an onsite client environment
  • Well-organized, reliable, and detail-oriented

Onsite Support Engineer (Belgrade, Part-time)

D-ploy · Belgrade, Serbia · — · Posted 2026-10-02

Description

  • D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
  • We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
  • We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo.

Requirements

  • Experience in regulated environments (e.g., GxP) is a plus
  • Ability to provide a clean criminal record extract (not older than 3 months)

Benefits

  • Broad range of tasks and responsibilities
  • Friendly and international working environment
  • Professional development opportunities
  • Referral program (“Fishing for Friends”)

Company-sponsored events

Is IT in your DNA? Join us and help deliver IT where it counts.

Apply

[Apply at D-ploy](https://apply.workable.com/d-ploy/j/D0DA623D3F/apply)