Application Support Engineer (L2/L3) - .NET Fullstack

Responsibilities

• L2/L3 Support & Multi-Project Triage:

Support and own

• incident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.
• .NET & Frontend Engineering

Maintain

• and enhance backend APIs and web applications built with
• GitHub Copilot, Claude, Cursor) to accelerate debugging, code refactoring, log analysis, automated testing, and RCA documentation.

Requirements

• SQL Server/T-SQL expertise, including query tuning, indexing, stored procedures, and execution plan analysis.
• Strong understanding of OOP, SOLID principles, Clean Architecture, and secure coding practices (OWASP, OAuth 2.0, OpenID Connect).

Preferred

• Microservices, Domain-Driven Design (DDD), CQRS, and event-driven architecture.
• Redis, RabbitMQ, Kafka, or NoSQL (MongoDB).
• Infrastructure as Code (Terraform/Bicep) and SRE deployment strategies (Blue/Green, Canary).
• Active Azure, AWS, or GCP certifications.

Key Responsibilities

• .NET 8/7/6, C#, ASP.NET Core, EF Core, and modern frontend frameworks (
• Angular or React

AI-Assisted Development (AIED)

Leverage AI tools (

Performance Tuning & Observability

Optimize

• SQL Server queries, execution plans, indexing, and caching; monitor application health using
• App Insights, New Relic, or ELK

Cloud, DevOps & Containers

• Support Azure services (App Services, Functions, Key Vault, Service Bus),
• maintain
• Azure DevOps / GitHub Actions

CI/CD pipelines, and support

Docker/Kubernetes container deployments.

Operations, Security & Mentorship

Adhere to ITSM/SLA standards using

• Helpdesk tools, enforce OWASP security and OAuth 2.0 practices,
• maintain runbooks/SOPs, and mentor junior engineers.

Experience & Support

4 to 8 years in .NET development/L2-L3 support covering SLA management, incident triage, log analysis, RCA, and managing support across multiple parallel project workstreams.

Core Tech Stack

C#, .NET 8/7/6, ASP.NET Core, Web API, Entity Framework Core, LINQ, and modern frontend frameworks (Angular or React) with TypeScript, HTML5, and CSS3.

Cloud & DevOps

Experience with Microsoft Azure (App Services, Functions, Key Vault, Service Bus), CI/CD pipelines (Azure DevOps/GitHub Actions), Git, Docker, and Kubernetes basics.

Observability & AI Tools

Hands-on experience with monitoring platforms (App Insights, New Relic, ELK) and AI-assisted engineering tools (GitHub Copilot, Claude, Cursor).

Soft Skills & Process

Excellent communication skills, active participation in Agile ceremonies, experience mentoring junior engineers, and readiness for US-aligned night shifts.

Good to Have

Personal Attributes

Multi-Tasking & Ownership

Strong ability to prioritize, context-switch seamlessly, and maintain strict SLAs across multiple live application environments simultaneously.

Resilience & Growth

Strong accountability for production uptime, analytical troubleshooting, and eagerness to adopt modern AI tools and engineering practices.

Intellectual curiosity and willingness to adopt new tools, technologies, frameworks, and engineering practices.

At Allata, we value differences.

Allata is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Allata makes employment decisions without regard to race, color, creed, religion, age, ancestry, national origin, veteran status, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability or any other legally protected category.

This policy applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.