Application Support Engineer

Responsibilities

• Take technical ownership of multiple applications, learning their architecture, integrations, and business purpose.
• Diagnose and resolve production issues using logs, monitoring tools, code, and database queries.
• Develop, test, and deploy bug fixes and minor enhancements following team engineering and change-management practices.
• Prioritize issues by business impact, communicate progress clearly, and escalate when needed.
• Investigate recurring incidents, identify root causes, and recommend preventive improvements.
• Maintain runbooks, application documentation, and support knowledge.
• Collaborate with customer stakeholders, developers, QA, cloud/infrastructure teams, and service delivery colleagues.
• Use approved AI tools to accelerate troubleshooting, code comprehension, testing, and documentation while independently validating outputs and protecting customer information.

Requirements

• Hands-on experience supporting and modifying custom applications in a production environment.
• Ability to read, debug, and change
• Working knowledge of

REST APIs, SQL, Git, and CI/CD

• Ability to troubleshoot systematically across application code, databases, integrations, and cloud services.
• Demonstrated proficiency with AI-assisted engineering tools, including sound judgment about output quality, testing, security, and data privacy.

C#/.NET

• application code; familiarity with ASP.NET Core is valuable.
• practices.
• Experience supporting applications hosted in a major cloud platform, such as

Azure or AWS

Strong ownership, prioritization, documentation, and stakeholder communication skills.