Director, Solutions Architect (Health Plans)

Responsibilities

• resolve escalations, and inform go to market and implementation strategy
• Act as a trusted advisor by partnering closely with the rest of the health plan sales team on qualified partnership opportunities, serving as the solution SME and strategic thought partner to drive and win new business.
• Leverage deep health plan and vendor experience to design creative, and scalable solutions to both technical and nontechnical problems and obstacles that integrate seamlessly with health plan ecosystem partner operations and priorities.
• Consult, develop and implement comprehensive product solutions and integration strategies aligned with health plan goals.
• Collaborate cross-functionally to identify and influence infrastructure needs that enable future business growth and operational scalability.
• Serve as the internal leader and project manager of solutions while your counterpart VP of Health Plan Sales serves as the external lead.
• Establish and manage a structured intake process for new health plan growth initiatives, ensuring prioritization, visibility, and efficient execution.
• Lead resolution of prospect and partner escalations by working closely with internal teams and external stakeholders to enhance service delivery and trust.
• Build and maintain strong relationships with internal stakeholders to foster collaboration and ensure operational success.
• Ensure health plan contracts align with operational goals, performance metrics, and service-level agreements to drive improved partner retention.
• Monitor industry and competitive trends, recommending and implementing innovative solutions to meet the evolving needs of health plans.
• Demonstrate the ability to flex between deep technical discussions with specialized audiences and higher-level strategic conversations with non-technical executive stakeholders.
• Champion forward-looking, differentiated strategies that enhance competitiveness and support sustainable business growth

Requirements

• 10+ years of progressive experience in healthcare, health plans, or health tech, with a strong background in solutioning, product integration/ implementation or vendor/partner management.
• Experience working directly with health plans and ecosystem partners (e.g., TPAs, PBMs, risk-bearing entities) required.
• Strong track record of acting as a strategic thought partner to sales and product leaders to drive business growth.
• Proven success in working with internal cross-functional teams in building and scaling complex solutions.
• , drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep

requires

balancing detailed technical and financial conversations along with strategic, executive-level discussions, fostering strong stakeholder relationships, and championing innovative approaches that maintain

Location

: Dallas, TX, New York or Vancouver - Hybrid schedule (3x in office per week)

Skills & Competencies

• Deep understanding of health plan operations, risk products, and integration strategies across the healthcare ecosystem.
• Ability to serve as a bridge between business needs and technical/product solutions, translating complex requirements into actionable strategies.
• Exceptional communication skills, with ability to toggle between deep technical discussions and executive-level strategy conversations.
• Strong analytical orientation, ability to ingest complex data, synthesize and
• Strong problem-solving and solutioning mindset scrappy, creative, and able to design scalable approaches under ambiguity.
• Demonstrated ability to manage escalations, intake processes, and infrastructure planning to enable organizational growth.
• Proven ability to build trusted advisor relationships with both internal stakeholders and external partners.
• Ability and willingness to leverage Artificial Intelligence (AI) to streamline work, improve productivity and execute on work

Other

• Willingness to travel as needed to support partner engagements and business development (1-3 times quarterly on average)
• Strong understanding of emerging healthcare and health plan industry trends, with the ability to proactively recommend innovative solutions.

Strong Candidates will

• Move Fast: Acting with urgency to respond to health plan and Lantern’s business needs with minimal direction.
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be A Strategic Thinker / Problem Solver: both in how we work with health plans to achieve our joint objectives, but also in how they build their function and supporting systems / processes
• Flexible and solution-oriented: Maintains momentum through change, delivering on urgent priorities while advancing strategic goals.
• Have High Energy and a Positive Outlook: Infusing their engagement with our partners, clients and internal teams with energy to help achieve our joint goals

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match

Paid Time Off

Paid Parental Leave

Compensation

Base salary range: $165–$180, plus bonus, depending on relevant experience, location, and qualifications.

About You

You use

LOGIC

in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.

INCLUSION

is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.

HUMANITY

• in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the

TRUTH

• vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.
• These pillars of

LIGHT

are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this

LIGHT

• , individuals can find their way to the best care, resources, and support they need to get back to life.
• If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
• Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
• Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, v