Customer Success Manager- West

Responsibilities

• The position holder will need to quickly become an expert on the full operational process from initial quote to campaign completion and wrap-up generation on all products sold in their team.
• The processes should be understood at an expert level at which the CSM can problem solve for internal and external stakeholders consistently.
• Reporting to the Director, Customer Success, he/she will be involved in all aspects of the internal/client support function for Anteriad. Specifically, this person will manage the following:
• Internal and external client-facing resource available for Q and A on all details related to accounts. The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team.
• You will be responsible for working in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights.
• Identifying and escalating situations requiring urgent attention. Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign.
• Work in tandem with sales to develop strategies to help customers see greater success with Anteriad and grow their investments.
• You will become expert in utilizing and understanding Salesforce and Qlik, as well as proprietary platforms to execute daily work.
• Responsible for all products sold within their team for both non enterprise and enterprise customers.
• You are expected to understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter.
• Executing and presenting a wide range of reports including check-ins, campaign summaries, and QBRs.
• Assist Customer Success Managers, Sales Directors, Marketing, Operations, and the Anteriad Management teams in any support and projects as needed.

Requirements

• We seek a seasoned professional with 5 plus years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment. Experience with database products and services are essential. The successful candidate must be an exceptional communicator with a strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability. The following are personal qualities that will characterize the successful applicant:
• Independence: Must have the ability to work on his/her own without constant direction or supervision.
• Self-Starter: He/she must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort.
• Motivated: Not satisfied with operating at the status quo, will continuously seek ways to improve their internal and external contributions to the team.
• Must have strong oral and written communication and be able to articulate in a courteous manner.
• Adaptability: Must be able to learn quickly and adapt to changing landscapes.
• Must have strong problem analysis and problem-solving competencies.
• Must be able to interact well with team members.

Benefits We Bring To You

• Comprehensive medical (choice of 3 plans), dental and vision coverage
• Company paid short-term disability, long term disability and life Insurance
• Optional supplemental life, accident and critical illness insurance plans
• 401K with company match

Flexible PTO and generous holiday schedule

Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)

What You'll Do

Utilize SFDC cases to track campaign status and offer pre-sales support activities

What You'll Bring

Ability to learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud.

Our Values

Lead & Learn

We lead with unrivaled vision, innovation and execution, always learning and embracing new ways of doing things to stay out in front​

Collaborate & Celebrate

We build great things when we work together as one Anteriad team, celebrating our achievements – both great and small – along the way ​

Innovate & Inspire

We are always looking for bold new ways to exceed the expectations of our customers and to inspire each other to even greater success​

Do More & Do Good

We go above and beyond in the service of our clients and colleagues, and the communities where we live

Notice to California Applicants

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