Account Manager

solitics

Responsibilities

Own the account plan for each customer: stakeholders, decision-makers, objectives, opportunities, risks, and renewal dates.
Build relationships beyond the day-to-day contact, including executive sponsors and budget owners.
Lead renewal and expansion discussions and maintain an accurate portfolio forecast.
Remove executive-level obstacles such as missing sponsorship, unclear ownership, or budget gaps.
Lead recovery plans for at-risk accounts, assigning actions to the relevant teams.
Own new-brand and new-entity opportunities within existing customers, together with Sales.
Revenue retention, commercial expansion, forecast accuracy, relationship depth, and reduced churn risk.
Customer Success: shares the account day to day and owns product adoption and the success plan, which links to the account plan.
tracks execution of cross-functional work; the Account Manager raises business urgency.
own implementation and incidents; the Account Manager joins when business-critical impact or executive communication is needed.

owns new-customer acquisition; the Account Manager owns live customers and partners with Sales on new brands or entities.
3-4 years of experience in account management, ideally in SaaS or martech.
A track record of owning renewal and expansion targets, and forecasting them accurately.
Strong cross-functional coordination skills — able to bring in Customer Success, Delivery, Support, or Sales without owning their work.

Familiarity with usage-based or subscription commercial models is a plus; exposure to financial services, iGaming, or e-commerce is an advantage given Solitics' customer base.

Comfortable building relationships with senior stakeholders and executive sponsors, not just day-to-day users.

comfortable maintaining an account plan and a recovery plan, not just responding to requests as they come in.