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Sales Representative – Inbound/Outbound (Energy)

Sourcefit

Responsibilities

  • Customer Engagement & Assisted Online Sign-Up
  • Engage customers via inbound and outbound calls to support energy needs through move-home and energy compar

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  • n journeys.
  • Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance.
  • Use approved compar
  • iso
  • n and scripting tools to help customers make informed decisions aligned to their personal circumstances.
  • Explain compar
  • iso
  • n outcomes when required, including rates, fees, offers, benefits, and key terms.
  • Sales, Outcomes & Verification
  • Guide customers through compar

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  • n outcomes and next steps in the assisted online sign-up journey.
  • Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements.
  • Facilitate successful completion of online sign-ups while maintaining a customer-first, adv

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  • ry approach.
  • Manage objections professionally to support positive customer outcomes.

Performance & Targets

  • Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth.
  • Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes.
  • Contribute to overall team targets and performance objectives.
  • Maintain disciplined follow-up processes to maximise conversion opportunities.

Compliance & Quality Assurance

  • Strictly follow approved sales scripts, disclosures, and call frameworks at all times.
  • Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales.

Maintain accurate and complete call notes, records, and

  • updates in accordance with audit standards.
  • Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training.
  • Reporting & Accountability Requirements
  • Maintain high accuracy in
  • Participate in regular performance reviews and coaching sessions.

Requirements

Extensive telesales experience

  • Strong sales capabilities and proven success in a sales role
  • Strong verbal English communication skills suitable for supporting Australian-based customers
  • High attention to detail, particularly in compliance and script adherence
  • Familiarity with

Job Overview

The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy compar iso n and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, adv iso ry-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes.

JOB DETAILS

Work set up: Onsite

  • Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time)
  • Holiday: Will follow New South Wales (Australia) holidays

The employee is expected to

Meet agreed weekly and monthly sales, activity, and quality KPIs.

CRM

  • records and call documentation.
  • Provide transparency in reporting of pipeline, conversion, and outcomes.
  • Escalate customer complaints, compliance concerns, or system issues promptly.
  • Compliance & Conduct

The employee must

  • Comply with all BeMoved policies and procedures.
  • Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations.
  • Protect confidential customer and company information at all times.
  • Represent the company professionally in all customer interactions.

QUALIFICATIONS

  • Results-driven mindset with the ability to manage objections and close sales
  • Ability to work effectively in fast-paced, target-driven environments
  • Energy sector experience is an advantage

CRM

  • systems or call center technology is preferred
  • Demonstrated accountability and ownership of responsibilities
  • Team-oriented with a collaborative and professional approach

Every job at Sourcefit