IT Support & Operations Specialist

Responsibilities

• Run the infrastructure end-to-end: VPS, dedicated servers, virtual machines, VPN, MFA, firewall, remote access — plus the monitoring, logging, and backups that keep it honest.
• Administer Google Workspace completely — accounts, groups, aliases, security policy, SPF/DKIM/DMARC, and any migrations that come with it.
• Own Slack, OpenAI, and every other SaaS platform we run — including version and system migrations when they happen.
• Be the actual IT support for a distributed team — L1/L2 on Mac and Windows, onboarding and offboarding, remote laptop setup, device lifecycle.
• Negotiate with vendors, manage procurement, and control payment on cloud resources, licenses, and invoices — the part most sysadmins never touch, but you will.
• Show up occasionally when we run an offline "station" and physically set up the room — laptops, mics, sound.

Requirements

• You've got working knowledge of at least one public cloud (AWS/GCP/Azure) and the on-prem basics — DNS, DHCP, VPN, VLAN, firewall.

We are looking for

IT Support & Operations Specialist

We expect from you

• You've spent 5+ years as a sysadmin or in IT ops, and you've actually run Google Workspace top to bottom — including a domain migration, not just user management.
• You know Slack, Confluence, Jira, and SSO/2FA (Okta, Google, Azure AD or similar) from hands-on use, not a course.
• You've built and tested backups, not just scheduled them, and you understand mail security (SPF/DKIM/DMARC) well enough to fix it when it breaks.
• You've dealt with vendors and procurement directly — contracts, invoices, renewals — this isn't a nice-to-have here, it's half the job.
• Scripting (bash/Python/PowerShell) is a plus, not a requirement.
• Your English and Russian are both solid enough — B1+ — to run a call with a vendor without a script.

REMOTE OPPORTUNITY

• to work full-time;
• The initial pay level or

pay range

for this role will be shared with candidates during the recruitment process and before the commencement of employment;

Vacation

28 calendar days per year;

7 wellness days per year

• (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;

Corporate discount for

English lessons;

Health benefits.

According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);

Workplace organization.

The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;

Internal gamified gratitude system

• receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
• Sounds good? Join us now!