English Customer Support Representative

Responsibilities

• Providing Customer Support for the website users
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines, and policies
• Responding promptly to customer inquiries
• Communicating with customers through various channels (chat/emails)

Acknowledging and resolving customer complaints

• Keeping records of customer interactions, transactions, comments and complaints
• Entering data into a CRM, other online tools, and cloud-based platforms
• Other related tasks assigned by managers of the Clients and/or Helpware

Skills and Qualifications

Excellent written skills in

English

• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

Competitive compensation linked to EUR rate;

Medical insurance after the trial period

• English classes;;
• Schedule 8 am - 12 am Kyiv Time( 8 working hours + 1 hour of a break during this period of time)

Corporate training and parties

If you have the qualifications needed and ready to maintain the required duties daily, please apply!