Operations Manager - Los Angeles

Responsibilities

• Own a portfolio of restaurant partners as their primary point of contact, ensuring a smooth experience from onboarding through ongoing support.
• Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.
• Provide timely, high-quality customer support, resolving issues and escalating more complex cases as needed to maintain strong partner relationships.
• Support increased product usage by identifying and applying proven tactics that encourage adoption among restaurant teams and diners.
• Manage daily operational workflows (onboarding tasks, follow-ups, issue tracking) to ensure work is completed accurately and on time.
• Monitor dashboards to identify operational issues and contribute ideas to improve processes, tools, and documentation based on hands-on experience.

About the Role

As an Operations Manager for sunday, your ultimate goal will be to help deliver a best-in-class experience to restaurateurs. Your scope of action will start when a restaurant decides to use our solution: we will create its business account, collect all relevant info, provide them with tailor-made QR codes, train the restaurant team, and then help them make the most of our solution through top-notch account management. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple! You will report to the US Operations Senior Manager, and work daily with our teams in Atlanta, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food :) Join early, grow fast, and shape the journey!

About You

Based in Los Angeles 2-4 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies Excellent communication skills, with the ability to convey goals and deadlines clearly. Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders. Skill in building strong, collaborative relationships with both internal and external stakeholders. Strong analytical and problem-solving abilities to troubleshoot issues and improve processes. Natural ownership & growth mentality. Passion to scale a start-up and an itch to roll-up-your-sleeves and build. Ability to travel. This role requires occasional out-of-market and overnight travel, typically once every 4 to 6 weeks. You should be comfortable managing significant drive time and effectively balancing travel across a large, multi-city territory. 60-80% of time will be spent in the field with local clientele.

Nice to have 1+ years restaurant experience (BOH, FOH, Management) What We Offer Competitive salary Stock Options A great office in the heart of LA with a balance of in-person and remote work Free Vacation Policy 100% Employer-Covered Health Insurance 401K Plan 🐾 Steps in our Recruitment Process Share your story: Application with resume Let's get to know each other through a phone screen interview Meet with the hiring manager Impress your future colleagues with a case study Meet with a Leader Reference Checks (3 most recent managers) Offer: we want you Thank you for taking the time to apply, and looking forward to getting to know you! sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).