Investigations Manager

Responsibilities

Gather, preserve, and document digital and operational evidence in line with chain-of-custody best practices
Conduct structured interviews (in-person or video) with whistleblowers, witnesses, and internal stakeholders.
Prepare clear, well-structured investigation reports and case summaries for internal stakeholders
Identify control gaps or process weaknesses through investigations and recommend remediation actions
Identify systemic fraud patterns and conduct root cause analysis on recurring case types, translating findings into actionable recommendation
Monitor implementation of controls across business units
Participate in cross-team collaboration and knowledge-sharing sessions
Contribute to the development and continuous improvement of investigation procedures, templates, and methodologies — including responsible use of AI for efficiency

Manage end-to-end fraud investigations across countries, ensuring timely closure

Bachelor’s degree.
7+ years of investigation experience, including independently managing investigations end to end, from intake through evidence collection, interviews, analysis, and formal reporting.

Russian and English — mandatory.
Strong skills in evidence handling and chain of custody, structured interviewing and statement-taking, OSINT, link analysis and relationship mapping

Certified Fraud Examiner (CFE) certification — nice to have.
Strong analytical and structured thinking skills, with the ability to make sense of complex, incomplete, or contradictory information.
High standards of integrity, objectivity, discretion, and confidentiality
Strong emotional intelligence and communication skills, with the ability to handle sensitive interviews and communicate difficult findings to senior stakeholders.
Professional courage and attention to detail, with the ability to stand behind conclusions under pressure.
A drive to go beyond individual investigations by identifying systemic fraud patterns, control gaps, and root causes, and turning findings into actionable improvements.

Help us challenge injustice by creating fair choices for millions of people across 47 countries
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs

Final benefits may vary depending on the location.