Outreach Information Processing Coordinator

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Process orders, returns, and exchanges.
• Resolve customer issues and complaints in a timely manner.
• Document and track customer interactions and feedback.
• Collaborate with other departments to address complex issues.
• Follow up with customers to ensure satisfaction.
• Maintain a positive and professional demeanor at all times.
• Meet or exceed performance metrics for response time and quality.
• Stay updated on company products, services, and policies.

Requirements

• Strong verbal and written abilities.
• Familiarity with customer service software and applications.
• Understanding and compassion towards customers.

Key Responsibilities

Skills, Knowledge and Expertise

Active Listening

Attentive to customer concerns.

Problem-Solving Skills

Quick identification and resolution of issues.

Adaptability

Flexibility to changing needs and procedures.

Time Management

Effective prioritization of tasks.

Attention to Detail

Accurate recording and handling of customer information.

Knowledge of Products/Services

Informed about company offerings.

Teamwork

Collaborative and supportive of colleagues.

Benefits

Medical Insurance

• The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
• Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
• The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
• Under this arrangement, the employee is provided with an annual opt out payment.

Vision and Prescription

• The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
• Contributions may vary, subject to collective bargaining agreement.

Dental Coverage

• The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
• Contributions may vary, subject to collective bargaining agreement.

Compensation

$28.00 - $32.00 / hour