Call Center Representative

Responsibilities

Handle inbound and outbound calls, addressing customer inquiries, concerns, and complaints in a courteous and efficient manner.
Identify and troubleshoot customer issues, providing solutions or escalating them to the appropriate department when necessary.
Provide accurate and up-to-date information about the company’s products and services, helping customers make informed decisions.
Assist customers with placing orders, making changes to existing orders, or tracking order statuses.
Accurately input and update customer information in the company’s CRM system, ensuring all interactions are properly documented.
Conduct follow-up calls as needed to ensure customer satisfaction and resolve any lingering issues.
Gather customer feedback and relay it to the appropriate teams for continuous service improvement.
Ensure that all customer interactions comply with company policies and industry regulations.
Handle multiple tasks such as managing phone calls, emails, and other communication channels while maintaining a high level of customer service.

Work closely with other departments, such as technical support or billing, to ensure customer issues are resolved efficiently.

Proven experience as a Call Center Representative or similar customer service role.
Excellent verbal communication skills and active listening abilities.
Ability to handle high-volume calls and remain calm under pressure.
Familiarity with CRM software and data entry systems.
Problem-solving mindset and attention to detail.
Strong multitasking and time-management skills.
A positive attitude and a passion for helping people.

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
Under this arrangement, the employee is provided with an annual opt out payment.

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.

$28.00 - $32.00 / hour