CX Associate - German/Dutch (Voice)

Responsibilities

• You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries

Requirements

• Must be fluent in German and English and can convey key conversational points concisely.

Availability to work weekends or having split-offs

• Must be legally resident in and working from Portugal
• Can calmly handle uncertainty and rapidly changing situations.

Key Responsibilities

• General Research
• Updating addresses and client information
• Skills, Knowledge and Expertise
• Hard
• Technical Skills

Language

Shift Timing. This role handles EU data and the work cannot be performed from outside the EU.

Soft Skills

Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.

Learning

Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities

Compensation

$8.00 / hour