Service Coordinator

Responsibilities

• responsible for the coordination, monitoring and improvement of field service activities. This
• payments. This position requires multi-tasking and timely completion of tasks in coordination and
• Schedules service personnel for field assignments; coordinates the associated logistics,
• including receiving customer purchase orders, issuance of SVC Requests, and follow

through with customers

• Processes warranty claims from distributors; reviews warranty claims for accuracy of
• information, ensures proper justification, initiates request for purchase order, and

approves warranty claims

• Coordinates the disposition of returned material (RMA); ensures that returned material is
• processed in a timely manner; expedites individuals, as needed; issues RMA Status report
• Handles logistics associated with training programs
• Assists in the collection of payments
• Performs required administrative tasks; prepares all required reports and correspondence
• Maintains a safe, clean working environment
• Performs other related duties as assigned by management

Key Responsibilities

Supervisory Responsibilities: This position has no supervisory responsibility.

Skills, Knowledge and Expertise

Strong understanding of how to create highly satisfied customer

Firm commitment to excellence and high standards

• Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
• Interpersonal savvy; able to collaborate and work closely with other departments and leadership
• Detail oriented and highly organized with the ability to prioritize duties and responsibilities
• Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines
• Self-motivated, resourceful and adaptable; able to work independently within team focused environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgement skills with the ability to make timely and sound decisions

Excellent problem resolution and consultative skills

• Ability to follow established policies and procedures with a safety-first attitude
• Broad level of safety, health and environmental rules and regulations, policies and procedures
• Proficient with Microsoft Office 365 software; SAP experience preferred

Fluent in Spanish is a plus

• Education: Associate's Degree (AA) or equivalent from a two-year college or technical school,
• or six months to one year related experience and/or training, or equivalent combination of education and experience.