Auto Parts Advisor/Customer Service

WorkStaff360

Responsibilities

Respond promptly to customer inquiries via Facebook chat, website chat, and phone calls.
Process online orders accurately and efficiently, with a specific focus on auto parts.
Manage and respond to leads generated from Facebook and other online platforms.
Ensure high levels of customer satisfaction through excellent sales service.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues as necessary.
Follow communication procedures, guidelines, and policies.

Proven experience as a virtual assistant or customer support agent, particularly in the auto parts industry.
Strong command of English, both verbal and written.
Ability to multitask, prioritize, and manage time effectively.

Deep knowledge of auto parts and their applications.
Experience with online marketplaces and social media platforms, particularly Facebook.
Excellent phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices.
High school diploma; further education in sales, marketing, or automotive technology is a plus.