Spa Receptionist

Responsibilities

Spa Receptionist

• When all the Spa guests are 100% satisfied with the Spa services.
• Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form.
• Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner.
• For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team.
• Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt.
• At the end of the shift balances the cash register.
• Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle.
• Liaises with therapists in case of bookings and / or cancellations from members / guests.
• Makes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.

is executed satisfactorily when

• Hygiene standards are strictly monitored and followed.
• Quality audit results are 85% and above.
• Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests.
• Upon visitor’s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return.
• Daily, Weekly and Monthly reports to be completed with details.
• Skills, Knowledge and Expertise

Education

• Business Administration/Personal Assistant/Secretary Certificate an advantage.
• Sales and/or customer service training an advantage.
• Knowledge of
• Natural Therapies. (Preferable)

Experience

: One (1) year reception experience in an international SPA.

Language

• : Local language – excellent oral and written skills (as applicable)
• English – good oral and written skills

Competencies

• Client facing experience within reception or front of house
• Business writing.
• Stock and retail management.
• High levels of customer service.
• Telephone system operations.
• Computer literate with experience of ‘in house’ booking/database systems.
• Experience within 7-day operation.
• To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Self-confident
• Persuasive
• Ethical
• Quality oriented
• Well-presented