CLX Squad Lead, EU

Responsibilities

• Manage the day-to-day operations for our Dutch claims team
• Train and coach the claims experience advocates on your team
• Delight our customers with seamless claims while outperforming on our KPIs
• Report on industry and company trends and other data-driven insights to both internal and external stakeholders
• You will be the main point of contact for all Dutch claims related enquiries

Requirements

• 5+ years in a leadership role growing, managing, and coaching a claims team
• Proficiency in Dutch and English

adaptability

• that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
• Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

What you’ll need

Minimum of 3+ years of claims-handling experience

• Desire to work in a unique, dynamic, and fast-paced startup environment
• Empathetic, patient, and positive approach to your work

Ideally coming to the office 1x a week

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture