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Professional Customer Support - Casual Hours

Pergolux

Responsibilities

  • Provide excellent customer service to both internal and external customers across multiple channels.
  • Handle customer enquiries with confidence, empathy, and a solutions-focused mindset under pressure.
  • Maintain a professional and engaging phone manner to deliver great customer experiences.
  • Manage competing priorities and stay highly organised in a fast-paced environment.
  • Work collaboratively with a supportive team to elevate everyday service standards and team culture.

Requirements

  • Proven experience successfully interacting with both internal and external customers.
  • Strong communication skills with a confident, polite, and professional telephone manner.
  • Excellent time-management abilities to juggle multiple priorities effectively.
  • A composed, calm, and positive can-do attitude when managing challenging situations.
  • Flexibility to work during school hours with full availability to work through school holidays.

PERGOLUX

is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.

Benefits

  • An international work environment in a fast-growing company with plenty of development opportunities.
  • Hybrid work model (80% on-site | 20% remote).
  • Ergonomic workstations and modern laptops (Apple or Windows).
  • Employee events (summer party, Christmas party, after-work gatherings).
  • Access to the Corporate Benefits portal.
  • Employee discounts on

PERGOLUX

  • products.
  • 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
  • A motivated and supportive team that helps each other.
  • Strong focus on professional development and skill-building.
  • Free drinks and snacks.
  • Employee referral program.

How to Apply

  • If you are customer-focused, organized, and ready to contribute to a collaborative team environment, we would love to hear from you. Explore our open positions on the
  • PERGOLUX Career Page and follow us on
  • PERGOLUX LinkedIn