Customer Success Advisor

Responsibilities

• Drive key metrics such as GRR, NRR, and value realization.
• Become a SAFE platform expert and help customers become self-sufficient.
• Assist in identifying and documenting best practices and ensuring customer environments align with them.
• Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments.
• Communicate and track customer product enhancements with SAFE Product Management.

Extreme Ownership

We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.

The Elite Standard

We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.

Methodology & Rigor

• We don’t wing it. From
• Force Management and

MEDDICC

in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.

Radical Candor

We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.

The Series C Hustle

We have the stability of a well-funded leader but the heart of a startup.

The Perks & Ownership

We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.

Meaningful Equity

Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.

Unlimited Leaves

We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.

Comprehensive Benefits

We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.

Career Trajectory

We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.

Core Responsibilities

Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption.

Act as the ‘voice of the customer’ inside the company.

Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk.

Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard.

Essential Skills/ Qualifications/ Experience

• Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side.
• Demonstrated ability to communicate technical risk to non-technical/executive audiences.
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption.

Empathy with the customer; listening power

• Strong project management skills - super detail-oriented and disciplined
• 5+ years of experience in risk consulting, management consulting, and customer success

Track record of delivering on customer success metrics

• Confidence in being an advisor to the CXOs of Fortune 500 companies
• Comfort with building, ambiguity, and high growth chaos in a startup environment

Travel required - 30%

If you’re passionate about cyber risk, thrive in a fast-paced environment, and want to be part of a team that’s redefining security, we want to hear from you! 🚀