Customer Service Representative

Responsibilities

Convert incoming customer calls into booked service appointments

• Make outbound calls to existing customers to schedule appointments and follow up on service needs
• Deliver exceptional customer service while promoting Allied Experts’ services and solutions

Resolve customer concerns professionally and efficiently

• Maintain accurate customer records and update information in company databases
• Communicate effectively with dispatch and management teams to ensure a seamless customer experience
• Participate in ongoing training and professional development opportunities
• Meet performance goals in a fast-paced, metrics-driven environment

Comprehensive Health Benefits

We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

Paid Time Off

401(k) Plan with Company Match

Parental Leave

We support our team members through all stages of life, including offering parental leave for new parents.

Training and Development Opportunities

We’re committed to your professional growth and provide ongoing training.

Yearly Performance Reviews

We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

What We're Looking For

• Previous customer service, call center, or dispatch experience preferred
• Strong communication and active listening skills

Comfortable handling both inbound and outbound calls

• Sales experience or the ability to confidently recommend services is a plus
• Strong multitasking and organizational abilities

Attention to detail and accuracy in data entry

• Ability to remain professional and positive in a fast-paced environment
• Self-motivated with a strong work ethic and team-first attitude
• Experience with ServiceTitan is preferred but not required
• Why Join Allied Experts?
• Supportive team-oriented culture
• Paid training and opportunities for professional growth
• Stable, full-time opportunity with a growing company

Fast-paced environment where your contributions make an impact

Opportunity to develop customer service, communication, and sales skills

Work Environment

This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service.

Schedule

This is a full-time position with a consistent schedule and opportunities for growth within the company.