Customer Service Representative

Customer Service Representative

We’re looking for a friendly, organized, and proactive Customer Service Representative who enjoys helping people and thrives in a fast-paced environment. In this role, you’ll be one of the first points of contact for our customers, helping schedule service, answer questions, and ensure every interaction leaves a positive impression.

The ideal candidate has a strong customer service mindset, communicates with empathy and patience, and takes ownership of finding solutions. Home services experience is a plus, but we’re also open to coachable individuals from other industries who are eager to learn, develop new skills, and grow with the company.

Responsibilities

• Answer incoming calls and provide a friendly, professional customer experience

Schedule service appointments and gather accurate customer information

• Listen to customer concerns, ask thoughtful questions, and identify their needs
• Manage multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed to ensure their needs are addressed

Identify opportunities for additional services and maintenance plans

• Enter and maintain accurate customer information in company systems
• Communicate effectively with dispatchers, technicians, and other team members

Handle customer concerns calmly, professionally, and with empathy

• Assist with administrative tasks and special projects as needed
• Focus on booking rates and delivering a positive customer experience
• Takes ownership of customer needs and works proactively to solve problems

Requirements

ServiceTitan experience preferred

• Tech-savvy, with the ability to learn new systems and software quickly
• Excellent phone presence and strong verbal and written communication skills
• Strong organization, attention to detail, and ability to multitask
• Patience and empathy when working with upset or frustrated customers
• A proactive mindset and genuine interest in learning and developing new skills
• Dependable, positive, and team-oriented, with a strong sense of ownership
• Coachable, motivated, and interested in building a long-term career with the company
• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail

Preferred

• 1+ years of customer service, call center, or home services experience preferred
• Home services experience is a strong plus
• Consistently works toward strong appointment booking rates

Pay

$25–$28 per hour

Benefits

• 401(k) with company match

Communicates clearly and empathetically with customers and teammates

• Follows established processes while looking for opportunities to improve
• Demonstrates a willingness to learn, grow, and develop new skills
• Join Our Team!
• If you’re someone who enjoys helping people, takes pride in delivering great customer service, and is excited to grow with a supportive team, we’d love to hear from you!