Chief Operating Officer (COO)

Responsibilities

• Lead HR, recruiting, onboarding, employee relations, performance management, and retention initiatives
• Oversee benefits strategy and renewals, including relationships with brokers and providers
• Lead firmwide administrative operations and establish clear, scalable procedures and accountability
• Evaluate staffing needs, resource allocation, workflows, and operational efficiency
• Serve as a trusted advisor to the Managing Partner and support firm leadership on strategic initiatives
• Help capture and institutionalize critical operational knowledge while supporting long-term succession planning
• Negotiate major vendor, insurance, benefits, and legal technology contracts
• Maintain strong working knowledge of legal technology and business systems and support new implementations
• Partner with the Controller on budgeting, financial planning, KPIs, and business performance

Requirements

Significant progressive leadership experience within a

• law firm, accounting firm, or other professional services environment
• Strong financial acumen and ability to partner effectively with finance leadership
• Exceptional judgment, discretion, organization, and follow-through

Key Responsibilities

Foster a collaborative, high-performing culture while providing leadership and mentorship to administrative teams

Qualifications

• Strong background in HR, recruiting, employee relations, and people leadership
• Demonstrated success improving operations, workflows, and organizational processes
• Experience managing and negotiating significant vendor and service-provider relationships
• Familiarity with legal or professional services technology and business systems
• Executive presence with the ability to build credibility across partners, leadership, and staff
• Bachelor’s degree in Business, Management, Finance, Accounting, Human Resources, or related field

Why Join?

• Serve as the senior business executive of an established law firm with direct access to the Managing Partner
• Take ownership of a broad operational function where your impact will be highly visible
• Play a meaningful role in leadership succession and the long-term evolution of the firm
• Join a relationship-driven culture that values collaboration and long-term employee retention

Competitive

$350,000–$450,000 base salary, plus bonus opportunity and comprehensive executive benefits