Technical Support Engineer

Responsibilities

Workplace & End-User Technology

• Serve as the primary on-site technology contact for New York employees, including traders, investment professionals, executives, and business teams.
• Provide deskside support across Windows, macOS, mobile devices, Microsoft 365, collaboration tools, printing, peripherals, and business applications.
• Manage endpoint provisioning, imaging, configuration, Intune enrollment, software deployment, and lifecycle activities.
• Provide white-glove support during time-sensitive issues, maintaining clear communication and ownership through resolution.

Site, Trading Floor & Office Technology

• Support local network connectivity, Wi-Fi, meeting-room AV/VC, and trading-floor technology in coordination with global infrastructure owners.
• Monitor site technology health, troubleshoot, and escalate issues with clear diagnostics and impact information.
• Coordinate office technology changes, moves, installations, and vendor work in line with firm standards.

Operational, Vendor & Security Support

• Act as the local liaison to Garda's MSP, triaging tickets and driving issues to resolution.
• Support vulnerability remediation, endpoint patching, and other security-related operations under established procedures.
• Participate in incident, change, and problem-management processes, and provide on-site support during technology or security events.
• Maintain accurate runbooks, inventory, and support documentation.

Global Infrastructure Participation

• Contribute to global infrastructure projects, rollouts, migrations, and service improvements.
• Build working knowledge across endpoint, identity, network, and infrastructure domains.
• Participate in shared ownership and follow-the-sun handoffs with teammates in North America, Geneva, and Singapore.
• Identify recurring issues and work with engineering teammates to improve standards and automation.

Qualifications & Desired Skills

• 3+ years of hands-on experience in workplace technology, desktop engineering, or site IT operations in a fast-paced environment.
• Strong troubleshooting skills across Windows, macOS, mobile, Microsoft 365, Intune (or similar), printing, networking, and AV/VC systems.
• Working understanding of identity (Active Directory/Entra ID), network fundamentals, and endpoint security.
• Ability to prioritize, work independently, and know when to escalate to senior engineers.
• Strong communication skills and professional demeanor supporting executives and investment professionals.
• Ability to lift, move, cable, and install office technology as needed.
• Detail-oriented approach to inventory, documentation, and change execution.

Candidate Privacy Notice

This role is also eligible for other forms of compensation and benefits, such as a discretionary bonus, healthcare plan, 401(k) matching program, etc. Within the range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education.

Base Salary for this role is expected to be between:

$115,000

$145,000 USD