Forward Deployed Engineer {Chennai}

Responsibilities

• It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work.
• Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.

Requirements

• Willingness to travel up to 80% for on-site implementations, technical workshops, and customer engagements.
• 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.

We call this Team Intelligence

human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the Role

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

Customer-facing

• 80% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation

Guide Technical Adoption

Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.

Coding Skills

Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)

Applied AI Knowledge

Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.

Integration Expertise

Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.

Cloud & Deployment

Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).

Observability

Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.

Context-Aware Systems

Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.

Problem-Solving

Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.

Documentation

Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.

Communication

Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.

As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

How do we work?

Whatever your role, our values describe what we ask of each other.

Be a bridger

Look beyond your own role. Ask questions, share context and help others get unstuck. That may mean bringing the right people together or picking up a problem that doesn’t necessarily fit neatly into your job description.

Care loudly

We want your perspective, not just your agreement. Speak up when something isn’t working or someone needs support. Give honest feedback with respect for the person receiving it. Don’t let an uncomfortable conversation become an unspoken problem.

Own the outcome

Take responsibility for the result, not just your part in the process. Use AI to move the work forward, not to outsource your judgment. Make the call, check whether it worked and change course when it didn’t. If something goes wrong, own it and help fix it.

That’s DevRev!

DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.