Sr. Associate, Risk Testing

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Responsible for developing and executing a risk-based testing and oversight program for critical service providers and operational support functions that impact Banking Division customers.

The role provides independent first-line challenge and validation over customer-facing processes, service levels, issue management, complaint handling, and customer outcome risks across business units outside the Banking Division.

The position evaluates whether controls, processes, and service delivery activities are operating effectively and meeting established customer experience, operational, and regulatory expectations.

About This Role: Any given day you’ll: Execute testing for service providers and operational support functions that impact Banking Division customers Validate that controls are operating as designed and producing intended customer outcomes Identify control gaps, root causes, and opportunities for remediation Validate adherence to service level expectations and customer experience standards Conduct customer outcome testing across Banking Division support functions.

Evaluate end-to-end customer journeys to determine effectiveness of controls and processes. Provide effective challenge to business partners regarding control design and effectiveness. Develop dashboards and scorecards related to testing results. Report testing outcomes, trends, root causes, and emerging risks. The Ideal Candidate for This Role: Key Skills: The ideal candidate will be: Technical.

You are independent and feel confident developing your own experiments. Lots of data doesn’t frighten you, you have experience building exception detection solutions, from concept to production and know how to select the right tool for the job at hand. Translator .

You know how to extract data from a database, analyze it, bring it through a transformation or two and can deliver a story in a way that drives towards impactful business outcomes. Creative . Undefined problems and new challenges don't frighten you. You've probably led the charge on a new vision, and you love discovering new ways to change the work you do for the better. Curious .

You ask why, you explore, you challenge conventional thinking and the traditional ways of operation and you partner with stakeholders to identify and improve the status quo. You’re experienced in root cause analysis and love to put on your investigator hat.

undefined Minimum Qualifications: Required: 5 years of related testing and/ or banking experience Demonstrated knowledge of Banking Division’s business unit’s processes, products, and services Strong knowledge of testing techniques Demonstrates proficiency in analyzing large data sets and effectively translating complex findings into clear, actionable insights tailored to various stakeholders' needs.

Ability to self-drive to identify tools and resources to aide in day-to-day job accountabilities Ability to prioritize and execute work on own within required deadlines Strong interpersonal and written and oral communication skills Knowledge of regulations and laws applicable to Banking Division Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation: Compensation range (base pay): $81,662.00-$134,741.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment: It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays.

We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy.

Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .

For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20261975 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience.

One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days.

Job postings may come down prior to 5 calendar days based on volume of applicants.