Front Desk Supervisor

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve.

The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond. About the role: Greets and registers hotel guests, explaining accommodation and setting up payment. Checks guests out, prepares and explains bills.

Responds to guest requests by assessing needs, providing personal recommendations, and ensuring satisfaction while adhering to Four Seasons’ policies. Supervise and train Front Desk Agents. Overnight Schedule. What you will do: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.

Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner.

Interaction with guest will be in person and by phone. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. Works harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

What you bring: High school education or equivalent experience More than Average reading, writing, and oral proficiency in the English and Spanish language. Minimum two years of front office or related work experience is preferred. Extensive knowledge of Rio Grande and the surrounding areas.

High emotional intelligence and the ability to manage guest concerns gracefully Detail-oriented mindset with a proactive, hands-on approach Ability to work flexible schedules, including evenings, weekends, and holidays Cultural awareness and comfort engaging with an international clientele What we offer: Energizing Employee Culture where you are encouraged to be your true self!

Competitive salary and a comprehensive benefits package Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for business clothing Complimentary employee meals Paid holidays, vacation, and sick days Culinary, retail and wellness experiences at special rates Schedule & Hours: Full Time, Overnight Schedule.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal