Assistant Manager Reservation

We are seeking an enthusiastic and detail-oriented Assistant Manager - Reservations to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the reservations department, driving revenue optimization while ensuring exceptional guest experiences.

You will lead a talented team, manage complex booking operations, and implement strategic initiatives that enhance our hotel's occupancy and profitability. This position offers an exciting opportunity to make a meaningful impact on our organization's success while fostering a collaborative and customer-focused work environment.

Plan and coordinate room reservations while implementing effective selling techniques and strategies to maximize room revenues and achieve occupancy targets Supervise and mentor reservation associates, providing supportive guidance and clear delegation of tasks to ensure efficient department operations and team development Prepare and analyze monthly forecasts, statistical reports, and occupancy projections to support strategic planning and annual budget development Maintain accurate and up-to-date guest records and corporate databases, ensuring all booking information is recorded according to standard procedures and company policies Respond promptly to guest inquiries and resolve issues with professionalism and discretion, while analyzing guest history and special instructions for regular and VIP guests to ensure personalized service delivery

**Required Qualifications:** Minimum 2-3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry Excellent verbal and written communication skills in English with strong attention to detail and accuracy Advanced proficiency with hotel reservation systems and booking platforms Demonstrated ability to multitask effectively in a fast-paced environment whilst maintaining precision Strong organisational and time management skills with exceptional ability to prioritise competing demands Proven track record of handling guest requests with professionalism, discretion, and effective problem-solving Solid understanding of revenue management principles, upselling techniques, and occupancy optimisation strategies Leadership capabilities with the ability to motivate, support, and develop team members Analytical mindset with ability to interpret data, prepare forecasts, and generate meaningful reports **Preferred Qualifications:** Proficiency in additional languages beyond English Experience with revenue optimisation and dynamic pricing strategies Demonstrated strategic thinking ability and innovative approach to problem-solving

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"