Human Resources Generalist (Bilingual)

Overview Location: Orlando, FL (Heathrow) Regional Office Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

Why we need you: The Human Resources Generalist provides comprehensive HR support across the organization, with a focus on supporting Florida onsite multifamily property management teams, as well as providing support to the Corporate HR Department.

What Highmark can do for YOU: Help you achieve your goals by continuous professional development and regular career progression sessions Competitive pay for the market Monthly bonus opportunities for all site associates 30% associate rent discount Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment Company-provided life insurance, short term and long term disability coverage Flexible Spending accounts 401(k) eligibility after 90 days, with 4% Highmark match Professional Certification & Tuition reimbursement Vacation, Sick and Personal Time off available to use after 90 days 10 paid holidays Paid parental leave Responsibilities Associate Relations and HR Support Serve as a primary point of contact for associate and manager HR-related questions and concerns.

Provide guidance to managers on associate relations, performance issues, coaching, corrective action, and policy interpretation. Assist with associate investigations, documentation, and resolution of workplace concerns. Support associate disciplinary actions, performance improvement plans, and employment separations.

Promote a positive associate experience and foster a culture of accountability, engagement, and professionalism. Maintain confidentiality and exercise sound judgment when handling sensitive associate matters. Recruitment and Onboarding Partner with Talent Acquisition and hiring managers to support talent selection and staffing initiatives. Support onboarding activities and ensure a consistent new hire experience.

Assist with associate transfers, promotions, and internal job changes. HR Administration and Compliance Maintain accurate and confidential associate records. Administer HR policies, procedures, and associate handbook updates. Ensure compliance with applicable federal, state, and local employment laws. Support employment eligibility verification, including I-9 administration.

Assist with audits, reporting, and HR compliance initiatives. Ensure employment documentation is completed accurately and timely. Benefits and Leave Administration Assist with Corporate benefits related activities, such as open enrollment and benefits education.

Support Corporate Benefits with leave of absence administration, including FMLA, ADA accommodations, and other applicable leave requirements for Florida personnel. Assist Corporate Benefits with leave related activities including return-to-work documentation, and related communications. Performance Management and Employee Development Support the annual performance review process and related HR initiatives.

Assist managers with goal setting, performance documentation, and employee development. Support training, employee development, and leadership initiatives. Assist with succession planning and internal talent development activities as needed. Multifamily Property Management Support Provide HR support to onsite property management teams.

Understand the unique staffing and operational challenges of multifamily communities. Partner with regional and property leadership on associate relations, staffing changes, and workforce planning. Support HR needs associated with onsite associate lease issues. Assist with associate transitions related to property acquisitions, dispositions, and management changes.

Support consistent application of HR policies across corporate/regional offices and multifamily communities. HR Reporting and Process Improvement Prepare HR reports related to headcount, turnover, retention, associate relations, and other workforce metrics. Identify opportunities to improve HR processes, associate experience, and operational efficiency. Maintain HR systems and ensure accurate associate data.

Assist with HR projects, initiatives, and organizational changes. Support associate engagement surveys and related action planning. Qualifications Education and Experience Bachelor’s degree in Human Resources, Business Administration, or a related field preferred. 5+ years of progressive HR experience, preferably in a generalist role. Must be fluent in both English and Spanish.

Prior experience in multifamily property management, real estate, or a multi-location operating environment strongly preferred. Experience supporting onsite property management and maintenance teams preferred. Thorough knowledge of employment laws, HR practices, and associate relations.

Experience with HRIS systems, applicant tracking systems, and Microsoft Office, preferably UKG and iCIMS Knowledge, Skills, and Abilities Strong associate relations and interpersonal skills. Excellent written and verbal communication skills. Ability to build relationships with associates and leaders at all organizational levels. Strong organizational skills and attention to detail.

Ability to manage multiple priorities in a fast-paced environment. Sound judgment, discretion, and ability to maintain confidentiality. Ability to work independently while collaborating with the broader HR team. Strong problem-solving and conflict resolution skills. Ability to support a geographically dispersed workforce and travel to properties as needed.

Physical Requirements: Ability to work at a computer for extended periods. Occasional travel to property locations. Ability to participate in meetings, presentations, and training sessions both virtually and in person. Environmental Demands: Indoor 100% Outdoors 0% #CORP Req. ID: 2026-10335