Manager - Production Support & Implementation

The Manager- Production Support & Implementation leads a team of Business Analysts while directly supporting new client onboarding and implementations. Operating at the intersection of business strategy and technical execution, this role drives requirements gathering, solution delivery, and stakeholder alignment. The Manager is responsible for team performance, resource management, and establishing standard business analysis methodologies across all client engagements. Responsibilities:

• Manages, mentors, and allocates resources for a team of Business Analysts; drives team development, sets performance standards, and balances workloads across projects.
• Leads end-to-end requirements gathering for new client onboardings, serving as the bridge between external clients, business stakeholders, and technical delivery teams.
• Facilitates discovery sessions to define functional requirements, establish clear scope boundaries, and proactively identify and mitigate implementation risks.
• Establishes standardized business analysis documentation frameworks, oversees User Acceptance Testing (UAT), and ensures high-quality delivery across all client projects.
• Partners with cross-functional leadership to continuously refine onboarding workflows, improve operational efficiency, and elevate service quality.

6 years relevant experience in business analysis, client implementations, or consulting.3 years experience in a formal or informal leadership capacity (e.g., team lead, manager, or senior mentor).Skills and Certifications

• Strong expertise in requirements gathering, process mapping, UAT, and client relationship management.
• Leadership and coaching abilities to manage, mentor, and allocate resources across multiple projects.
• Problem-solving and critical thinking skills to evaluate complex workflows and mitigate implementation risks.
• Exceptional communication and stakeholder management skills, capable of bridging technical and non-technical teams.
• Ability to establish standardized business analysis methodologies and quality assurance standards.

RRD's current salary range for this role is $100,000 to $171,200 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.

At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program.

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. RRD is an Equal Opportunity Employer, including disability/veterans At RRD, we value innovation, authenticity, and integrity.

To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.