Patient Concierge - Orthopedics, Colmar

Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

About Sluhn

• St.
• Luke's is proud of the skills, experience and compassion of its employees.
• The employees of St.
• Luke's are our most valuable asset!
• Health Network is an Equal Opportunity Employer.

Responsibilities

• The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating practice-based administrative and patient support services.
• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting, standing and walking for extended periods of time (up to 8 hours at time).
• Requires continual use of fingers for patient care, writing and computer entry.
• Occasionally push carts with supplies up to 30 pounds.
• Occasionally push wheelchairs with patients weighing up to 325 pounds.
• Requires ability to hear normal conversation and good general, near and peripheral vision.

Requirements

• High School graduate or equivalent required.
• Preference given to graduates of administrative training programs.
• Excellent communication, facilitation, and presentation skills
• Focused on compliance
• Demonstrates continuous growth Quality-driven Service-oriented Excels at time management

Ability to communicate to patients concisely and clearly

• Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
• Please complete your application using your full legal name and current home address.
• Be sure to include employment history for the past seven (7) years, including your present employer.
• Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.
• It is highly recommended that you create a profile at the conclusion of submitting your first application.
• Thank you for your interest in St.
• Luke's!!
• St.

Preferred

• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer Service experience preferred.

• Routinely uses upper extremities; occasional requirement to lift up to 25 pounds.
• Regularly requires ability to stoop, bend and reach above shoulder level.