Policy Service Specialist

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond.

Since 2013, Acrisure has grown in revenue from $38 million to ~$5 billion and employs ~20,000 colleagues in 19 countries. And this is just the beginning. To learn more, visit Acrisure.com. Job Summary Are you ready to have an exciting career with a growing company?

We are seeking a dedicated and detail-oriented Policy Service Specialist to support our operations and underwriting teams within the transportation and logistics insurance sector. This role will be responsible for preparing policy documents, accurately issuing policies, and performing post-issuance reviews to ensure quality and compliance with both insurance carrier requirements and state guidelines.

The Policy Service Specialist supports the underwriting staff by carrying out various support tasks. Prior insurance experience is not required! You can Earn While You Learn! Responsibilities Process incoming new business and renewal submissions for Logistics. Issuance of insurance policies, binders, endorsements, cancellation and non-renewal notices accurately and within established timelines.

Communicate with brokers, agents, and internal stakeholders to address questions or resolve discrepancies related to issued policies. Follow up with customers to ensure accurate records. Collaborate with underwriting and operations teams to gather necessary information for policy issuance. Review completed policies post-issuance to ensure compliance with insurance carrier requirements and state regulations.

Maintain and update policy records and documentation in agency management systems. Support quality control initiatives by identifying and correcting errors or inconsistencies. Provide excellent service and support to internal teams to facilitate a seamless policy issuance and endorsement process. Receive, sort, and process incoming mail. Prepare, print, and take outgoing mail to post office.

Requirements Must be highly organized, detailed oriented, and have excellent time management skills. Must have strong teamwork skills. Excellent attention to detail and accuracy in document preparation and review. Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.

Effective verbal and written communication skills for internal collaboration and external correspondence. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Education and Experience Associate’s degree preferred.

High school diploma or equivalent required Experience in insurance policy servicing, underwriting support, or a related administrative role, a plus. #LI-LR1 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us: At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits.

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected] .

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy . Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice . Welcome, your new opportunity awaits you.