Senior Manager, Site Reliability Engineering & Incident Management

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. Levi’s is at a pivotal moment in its history.

We live at the center of culture and with over half of our business direct-to-consumer, we are transforming into a fan-obsessed, world-class retailer. Our future success depends on our ability to operate reliable, resilient, and scalable technology platforms that power the business with data and artificial intelligence.

As the Senior Manager of Site Reliability Engineering (SRE) & Incident Management, you will lead two critical functions within our Data, Analytics & AI organization. You will play a key role in sustaining and advancing our data-driven transformation by ensuring our modern Data and AI platform delivers world-class reliability, scalability, performance, and operational support.

Your leadership will empower platform teams and data users with robust infrastructure, effective incident response, and a culture of operational excellence that minimizes business disruption and accelerates innovation. The ideal candidate is a seasoned technical and people leader with deep expertise in cloud platform reliability, SRE practices, and enterprise incident management.

You bring a strategic mindset, strong operational discipline, and the ability to collaborate with stakeholders across technology and the business. If you are passionate about building high-performing teams, scaling cloud platforms, and continuously improving reliability, we want to hear from you.

About the Job Leadership & Strategy: Lead, mentor, and develop geographically distributed Site Reliability Engineering and Incident Management teams. Set the strategy and operating model for platform reliability, resilience, performance, and incident response across the Data and AI ecosystem.

Collaborate seamlessly with data and analytical engineering teams, data scientists, engineering leaders and business stakeholders to align reliability priorities with business needs. Champion a culture of innovation, accountability, operational excellence, and continuous improvement across the organization.

Establish clear service-level objectives, operational metrics, and governance mechanisms to improve platform health, transparency, and decision-making. Site Reliability Engineering (SRE): Oversee the SRE team responsible for the reliability, scalability, and performance of our entire Data and AI platform infrastructure in Google Cloud.

Drive the vision and execution of a company-wide, self-serve data infrastructure to democratize data access and accelerate innovation. Ensure platform teams and data users have the robust and efficient tools they need to build and deploy data products with confidence. Define and manage SLOs and supporting operational practices for platform availability, performance, and reliability.

Strengthen observability, automation, capacity planning, resilience, and proactive problem prevention across the platform. Partner with engineering teams to embrace an “own what you build” philosophy, embedding operational accountability throughout the solution lifecycle.

Incident Management: Own the global incident management process for all Data and AI systems, ensuring rapid response, effective resolution, and minimal business disruption. Develop and implement best practices for incident communication, escalation, post-mortems, and preventative measures to continuously improve system reliability.

Lead coordination across technical and business teams during high-impact incidents, providing clear and timely communication to stakeholders and executives. Use incident trends, root-cause insights, and corrective actions to reduce recurring issues and strengthen platform resilience.

Foster a blameless culture of accountability, learning, and continuous improvement within the Incident Management team and across the organization. About You Proven experience in a senior technical leadership role, with a track record of leading and developing high-performing engineering and operations teams.

Demonstrated expertise in designing, operating, and managing large-scale, modern cloud-based data platforms, with a preference for experience on Google Cloud. Deep knowledge of Site Reliability Engineering principles and practices, including SLOs, observability, automation, capacity planning, resilience, and operational readiness.

Strong experience leading enterprise incident management, including major incident response, executive communications, post-mortems, root-cause analysis, and preventative action management. A proven ability to build effective operating models and partner across engineering, product, security, infrastructure, and business teams.

Exceptional communication and interpersonal skills, with the ability to influence and collaborate with a wide range of stakeholders, business stakeholders to technical practitioners. A strategic mindset with the ability to think big while also diving into the details to solve complex operational and technical problems.

A strong commitment to customer impact, service ownership, measurable reliability outcomes, and continuous improvement. LOCATION Mexico, D.F., Mexico FULL TIME/PART TIME Full time Current LS&Co Employees, apply via your Workday account.