Growth and Performance Manager

We are looking for a strategic and commercially driven Growth & Revenue Manager to accelerate digital revenue growth across Latin America. This role will be responsible for identifying, evaluating, and executing initiatives that drive customer acquisition, transaction volume, revenue, and profitability across multiple markets, corridors, and payment methods.

Working cross-functionally with Pricing, Marketing, Product, Finance, Analytics, and Regional Leadership teams, the successful candidate will transform data-driven insights into impactful growth strategies. This is a highly visible role for a professional with strong analytical capabilities, commercial acumen, and experience in digital payments, fintech, remittances, or financial services.

The ideal candidate brings a deep understanding of customer behavior, pricing dynamics, market performance, and revenue optimization, combined with the ability to influence business decisions and deliver measurable results in a fast-paced, international environment.

Role Responsibilities Develop and execute revenue growth initiatives to increase customer acquisition, transaction volume, and profitability across Latin America. Analyze corridor performance, customer segments, payment methods, and market dynamics to identify growth opportunities and performance gaps.

Partner with Pricing teams to optimize pricing strategies, promotional activity, exchange rate positioning, and commercial performance. Monitor and improve the adoption and effectiveness of payment methods and digital products across regional markets. Build revenue forecasts, growth projections, business cases, and scenario analyses to support strategic decision-making.

Evaluate customer acquisition, retention, engagement, and lifetime value metrics to drive sustainable growth initiatives. Lead cross-functional projects from opportunity identification through implementation, measurement, and optimization. Provide data-driven recommendations to senior stakeholders on growth investments, market priorities, and revenue opportunities.

Support regional business planning efforts and contribute to long-term growth strategies for digital channels. Evaluate product performance and customer adoption trends, partner with Product teams to enhance value propositions, optimize customer journeys, and accelerate revenue growth across digital products.

Role Requirements 8+ years of experience in Revenue Management, Digital Product, Growth Strategy, Commercial Strategy, Business Performance, or related fields. Experience within fintech, digital financial services, payments, remittances, foreign exchange (FX), or money transfer industries, on business and product teams.

Demonstrated success driving revenue growth through analytical and commercially focused initiatives. Strong experience managing digital channels, customer journeys, payment ecosystems, and revenue performance across multiple markets. Advanced skills in forecasting, financial modeling, business planning, and data analysis, including advanced Excel proficiency.

Fluent English and Spanish, with strong communication and stakeholder management skills. Workplace Option Western Union values inperson collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Chile specific benefits include: Life insurance Health insurance Christmas and national holiday bonus Employee Assistance Program (EAP) Other Details We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-Hybrid Estimated Job Posting End Date: 11-19-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.