Underwriting Assistant II

Description Under direct supervision, learns the technical aspects of various Commercial auto tasks and other supporting responsibilities of an UA II. *** This is a remote position. You will be required to go into the office twice a week if you reside within 50 miles of an office. Please note this policy is subject to change.

Responsibilities: Accurately enter required data into various systems (Compass, NMWB, iUW, Policy View, Property Workstation, CCO, @Work, etc.) to produce Policy Issuance, Endorsement, Premium Audit and Cancellation tasks while utilizing critical thinking skills to ensure accuracy and precision.

Develop expertise in all necessary rules, coverages, forms, fill-ins and source materials related to Commercial Auto and Close Out tasks this team supports. Serve as a reliable and dependable primary point of contact and subject matter expert for offshore vendor support regarding all team tasks, consistently being available to promptly assist with vendor questions and needs.

Train offshore vendors on systems, workflows, and procedures, providing clear explanations of processes and ongoing support as required daily. Collaborate regularly with other teams and departments on complex transactions. Respond to questions, conduct research, and resolve issues as needed. Navigate and utilize Form Zilla and the Knowledge Center to process work independently.

Create and update procedures and job aids within the Knowledge Center to streamline workflows and improve ease of processing. Utilize good judgment, critical thinking, and the ability to respond quickly and accurately when evaluating and executing processes. Operate multiple systems simultaneously in a fast-paced, high-productivity environment, demonstrating strong attention to detail and accuracy.

Qualifications Minimum of one year of experience in the Commercial Auto line of business. Strong proficiency with PC-based systems and applications, including Microsoft Office, Excel, Teams and other data management platforms. Excellent verbal, written, and reading communication skills. Reliable, dependable, and available to support vendor inquiries as needed.

Experience in coaching and effectively communicating processes to offshore vendor teams. Strong critical thinking skills and sound judgment; able to assess processes and respond quickly and accurately. Employees may apply for a new role after completing 12 months of employment in their current position. Employees should review all role requirements and apply only for positions for which they are eligible.

Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.