Staff Reliability Engineer

IND Staff Engineer, Reliability - GCC070 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a Staff Reliability Engineer within the CTO organization and will have end-to-end technical accountabilities in reliability engineering, production support, and application operations for a product within personal lines portfolio in a highly distributed, integrated, multi-platform environment We are looking for a Staff Reliability Engineer who: Hands-on experience designing and configuring Duck Creek Policy and/or Billing modules Has a strong technical understanding of complex traditional and modern architectures and systems Fundamentally treats Production Support as a Software and Systems Engineering Problem Has natural inclination to automate and drive self-healing capabilities Has innate curiosity of how systems work and is a continuous learner Applies pragmatic design patterns, reliability, and incident management best practices to build solutions for complex problems Key Responsibilities Ensure operational excellence.

Independently drive the triaging and service restoration of all critical incidents and minimize the impact to business. Ensure stability and performance of the systems in application portfolio across both production and pre-production environments.

Continuously improve the observability of our technology stack by evolving the usage of logs, metrics, tracing, dashboards, monitoring alerts, and integration of metrics with CI/CD pipelines. Guide the use of best-in-class software engineering standards, tools, and design practices to enable highly available and performant customer-facing applications.

Lead adoption of metrics of overall application health - availability, performance, monitoring, alerting, quality, currency and resiliency Perform troubleshooting, analysis, research and resolution of production incidents using advanced query and programming skills Oversee application quality and integrity during production support changes through the software development life cycle, including accuracy of technical designs, build, testing and implementation.

Drive root cause analysis and permanent solution through sound problem management practices. Ensure transition from development to production meets or exceeds all operational requirements. Ensure strict adherence to IT regulatory and compliance requirements for all applications, drive remediation of all internal, regulatory and SoX audit findings.

Ensure that all technical documentation and artifacts are accurately prepared, maintained and cataloged. Required Skills & Experience : 7+ years of software engineering experience, with 5+ years handson development on the Duck Creek platform. Deep experience configuring and extending Duck Creek Policy and/or Billing, including rating, forms, rules, billing schedules, and/or payment workflows.

Experience in full-stack including software components, database, platforms and network infrastructure Degree in Computer Science or related disciple with at least 5+ years of hands-on experience in IT systems analysis, design, development and application support.

Strong understanding of object-oriented programming principles and concepts with prior or current development experience in one or more of the following languages: C#/.Net , Java, Restful and Soap Web Services, HTML5, CSS, AJAX, JavaScript, JSON, XML Thorough understanding and experience with SQL/T-SQL/PL SQL on SQL Server or Oracle relational database technologies Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, ADO, Jenkins, Nexus, Rally, SonarQube etc..

Familiarity with observability tools like Dynatrace and Splunk is essential Solid understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) is essential and Gen AI solutions is a plus Firm analytical and problem-solving skills Nice to Have Understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) and Gen AI solutions is a plus About Us | Our Culture | What It’s Like to Work Here