Technical Support Associate

A path for every ambition. At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here. Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage. Your ambition has a home here.

We currently have an opportunity for a Client Services Associate to join our Commercial Lines team in our West Hartford, CT office on a Hybrid work schedule. SPECIFIC RESPONSIBILITIES: Works closely with Account Managers and Client Executives/Producers on pre-renewal processes, capturing pre-renewal information, and assembling complete renewal submissions.

Completes pre-work for Critical Path and participates in strategy meetings for a high-level view of client accounts while developing skills needed for successful account management. Collaborates with the Account Management Team on service strategies, aligning clients' business needs and ensuring insurance objectives are met with the highest service standards.

Updates and maintains agency management systems as per HUB service workflow procedures; performs policy checking for accuracy on all renewal, endorsement, audit, and cancellation transactions and inputs true policy and form details in the agency management system.

Creates summaries of insurance on existing client accounts and templates for new and renewal business by excerpt of quoted coverages, exclusions, and endorsement terms offered by carrier. Obtains loss run data from carriers and assists with developing and maintaining loss analysis worksheets.

Client services may also include updating Acord applications and exposure schedules, preparing MA RMV forms needed for vehicle registration transactions, issuing evidence of property and certificates of liability from master templates, and monitoring emails for the account management team.

Maintains various internal resources, staying current on industry news, trends, and trade publications to identify growth opportunities and offer top-tier HUB agency services. Conducts business in a manner that demonstrates an understanding of both the business and earnings implications of the Company. Other responsibilities as assigned by Manager/Team Leader.

QUALIFICATIONS Related insurance support experience in commercial lines account management. Producer's license or ability to obtain license within six months of hire. Proficiency with Microsoft Office and automated agency management systems. Excellent customer service and communication skills. Ability to prioritize workload and execute tasks with focused attention to detail and a sense of urgency.

Ability to problem solve and communicate outcomes to stakeholders. Excellent organizational, interpersonal, and communication skills with the ability to work in a team environment.

The expected salary range for this position is $20/hr to $23.07/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. What we offer you We invest in your growth.

HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career The HUB difference HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [email protected].

This contact information is for accommodation requests only and should not be used to inquire about the status of an application. E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.