Director, VCA, EMF Practice

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description Overview: Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients: issuers, acquirers, processors, merchants, fintechs, and governments.

Role Summary: The Visa Consulting and Analytics (VCA) team is looking for an individual to play a key role supporting the scalability and specialization of our EMF practice –Enablers (Acquirers and Processors), Merchants and Fintechs– with focus on Enablers. This is an individual contributor position.

The potential candidate will be responsible for spurring VCA EMF practice footprint and developing and implementing high-impact consulting projects for acquirers, payfacs and processors in the LAC region, while proactively engaging with both internal and external stakeholders on advisory opportunities concerning these clients.

Specific responsibilities include: Act as a subject matter expert and trusted advisor, leading complex consulting projects and identifying opportunities for acquirers, payfacs and processors. Address acquirers, payfacs and processors pain points and deliver actionable plans to drive their growth, engagement and innovation.

Develop comprehensive frameworks as well as scalable approaches, solutions and best practices that address the most impactful opportunities and challenges, applicable across VCA in LAC, identifying opportunities to apply AI, advanced analytics and automation. Analyze internal and external data, including large datasets, to support decision-making and strategy for these clients.

Generate insights and recommendations, supported by business cases to improve performance and profitability of acquirers, payfacs and processors. Collaborate with Visa/VCA teams to execute projects in ways that leverage the breadth and depth of Visa’s resources. Demonstrate leadership and strong management of multidisciplinary project teams, providing clear direction, coaching and quality oversight.

Monitor emerging trends related to these segments of clients, translating relevant developments into actionable client opportunities and differentiated VCA solutions. Contribute to the visibility and positioning of VCA through thought leadership and internal knowledge sharing. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 6+ years of work experience with a PhD.

Deep knowledge and understanding of merchant acquiring operations and payment schemes, including products & services, business systems and processes, merchant portfolio management with direct experience in merchant acquirers, payfacs or processors, ideally in several key payments business areas, such as business planning, portfolio management, product management, operations and risk management.

Ideal candidate will have consulting experience, with a track record of success in acquirers, payfacs or processors. Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor, especially for acquirers, payfacs and processors clients.

Identify, shape, and convert consulting opportunities in partnership with VCA leaders, Visa account executives, and cross-functional teams, contributing to pipeline and revenue growth. Strong problem-solving, analytical and attention to detail skills, with demonstrated intellectual and analytical rigor. Knowledge of SQL is a plus.

Experience using financial indicators to measure business performance with a significant focus on impacting return on investment. Technology mindset, digitally curious, up to date with digital and technology literature. Passionate, self-motivated, result-oriented individual with the ability to handle numerous projects concurrently.

Excellent communication and presentations skills, written and verbal skills, and proven ability to interact and present effectively to senior management. Demonstrated leadership, managerial and collaboration capabilities. Knowledge of operations and challenges in merchants such as airlines, retailers or ecommerce platforms, is a plus. Fluent in Spanish and English (spoken/written).

Information for US Applicants For roles located in the US, the estimated salary range for this position is $152.200,00 to $ 197.200,00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.

In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Information for US Applicants Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time.

Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.