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Client Implementation Specialist - Canada

Distro

Position: Client Implementation Specialist - Canada (Requisition #: 14078)

  • Workplace: On-site (work-from-office)
  • Company: Vensure Employer Solutions — the largest privately held organization in the HR technology and service sector. We provide HR/HCM technology, managed services, and global BPO, serving over 95,000 businesses and processing over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, we help businesses streamline and grow. Visit www.vensure.com
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  • Position Summary: The Client Implementation Specialist engages new clients and manages the full implementation phase. Acts as the primary client contact during implementation and is responsible for client success and satisfaction while implementing products/services.
  • Essential Duties & Responsibilities:
  • Completes client shell set-up and dashboard creation in Prism (HRIS) for new clients.
  • Manages multiple client implementations, runs first payroll(s), and trains newly onboarded clients.
  • Acts as a liaison between internal stakeholders.
  • Develops and executes the implementation project plan.
  • Consults with clients to determine payroll, HR, and benefits needs; recognizes client business concerns and recommends and implements an appropriate solution.
  • Maintains Client Space (CRM) by updating milestones, tasks, and related items.
  • Works with the Business Consultant to initiate the client implementation process.
  • Reviews and audits client payroll and HR data for accuracy.
  • Understands service types and service model to facilitate client transition to the ongoing service model.
  • Knowledge, Skills & Abilities:
  • HR/Payroll outsourcing and/or PEO industry knowledge (required)
  • HRIS/CRM/systems experience
  • Payroll & tax subject-matter knowledge
  • Analytical and problem-solving skills
  • Project and time management skills
  • Excellent written and verbal communication skills
  • Office product knowledge (e.g., Microsoft Office)
  • Education & Experience:
  • Associate degree preferred
  • 3 years related experience required
  • Physical Demands & Accessibility:
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • Frequently required to sit; occasionally required to stand and walk.
  • Specific vision abilities required include close vision, color vision, and ability to adjust focus.
  • Frequently required to talk and hear.
  • Moderate concentration and prolonged mental effort; average memory requirements.
  • Noise level in the work environment is usually moderate.
  • Benefits:
  • Health insurance: medical, dental, and vision coverage
  • Retirement plan: Group RRSP with company match
  • Paid time off: PTO, holidays, parental leave, and sick leave provided as required by applicable provincial statutes
  • Location Note: We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

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