Chat Support Associate

Join Voy, an international healthcare company focused on weight management and GLP-1-based treatments. As a Chat Support Associate, you will handle customer queries, guide clients on onboarding and programs, maintain service level agreements, coordinate with cross-functional teams, and manage multiple chat conversations. The ideal candidate will have 1-3 years of customer support experience, excellent written English, strong multitasking skills, and a self-motivated mindset.

Responsibilities

• Handle customer queries through the in-app chat platform and provide timely resolutions.
• Guide clients on onboarding, programs, meal plans, renewals, and appointments.
• Coordinate with cross-functional teams to resolve customer concerns and maintain SLAs.