Service Support Analyst

Join Ebury, a fast-growing fintech company, as a Service Support Analyst. In this role, you will provide advanced technical support, manage incidents and service requests, and deliver exceptional customer service. You will gain exposure to a diverse technology stack and participate in IT projects and global deployments. The position requires strong troubleshooting expertise, excellent communication skills, and a customer-first mindset.

• Provide 1st and 2nd line technical support for Windows, macOS, Linux, and ChromeOS environments.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and system-related incidents within agreed SLAs.
• Deliver exceptional customer service with a proactive, professional, and user-focused approach.